Shipping & Returns

Production time

All pieces are crafted bespoke, shipping dates are quoted at the point of purchase inclusive of production time.

Collection pieces 

Please allow three working days for your piece to be produced. For pieces that exceed 1 gram and require legal hallmarking please see below. 

Wedding bands and commissions

Please allow between 14 - 21 days for delivery, exact delivery estimates will be given at the point of purchase. This time frame allows for your piece to be designed, materials sourced before it can be produced and sent for hallmarking.  


Shipping dates are quoted inclusive of production time, based on a standard working mail service.

Tracking information will be provided once your item is dispatched. If you have any concerns or issues with delivery, please reach out via the instant chat or at

All U.K. orders up to a value of £75.00 are dispatched via Royal Mail 1st Class Tracked service unless selected otherwise at checkout.

If your order is time sensitive, please opt for express delivery at checkout or reach out via the instant chat to discuss a rush service. Where possible orders can be made to meet a custom date for you. 

Refund Policy

If you are unhappy with your order, please get in contact within 14 days of receipt for a full refund or exchange. To discuss the best solution, please reach out via the instant chat service or

Please note this excludes the items detailed below (individually sized rings, personalised jewellery and earrings)


Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Personalised jewellery 
  • Individually sized rings
  • Earrings (for health/hygiene reasons)

Our values are rooted in sustainable and ethical practices, all personalised pieces are made bespoke to eliminate waste. For this reason, we cannot accept returns on the tailored items listed above. 

Please message us with any concerns so that we can find the right solution for you. 



If you have ordered the wrong ring size, please contact via the instant chat or at to arrange resizing.

This service takes 5 to 10 working days from dispatch to delivery and is £25.00 per band. This price is inclusive of collection and return delivery collection and return delivery. 

Please note, this service is only available for pieces purchased from Lavey London.